(4.3 / 5)2499+ Ratings

Five Below Reviews

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Overall Rating

4.3
10 Reviews
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About Five Below

Five Below is a high-growth value retailer offering trend-right, high-quality products loved by tweens, teens and beyond. The company believes in letting customers have fun with an amazing experience filled with unlimited possibilities. Most items are priced between $1 and $5, with some extreme value items priced beyond $5 in the Five Beyond Shop. The store offers a variety of products across eight worlds: Style, Room, Sports, Tech, Create, Party, Candy, and New & Now.

In addition to in-store shopping, customers can also buy online and pick up in store. The website provides detailed instructions on how to place a pick up in store order, choose the pick up location, and change the location or ship to home after ordering.

The company also offers services such as helium balloons and ear piercing. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below today has nearly 1,200 stores in 40 states..

Five Below Pros & Cons

Pros of fivebelow.com:

  • Affordable Products: Five Below offers a wide range of products priced at $5 or less, providing extreme value to customers.
  • Extensive Product Line: The store carries an extensive product line including toys, games, fashion accessories, electronics, and more.
  • Physical Stores: Five Below has brick-and-mortar stores in 39 states, offering customers the option to shop in person.
  • Unlimited Return Policy: Customers can return any item with the original receipt or order confirmation, providing a generous return policy.
  • Convenient Shopping Options: The site offers a Buy Online Pick Up In Store option for a seamless shopping experience.

Cons of fivebelow.com:

  • Customer Service Issues: Many customers have reported dissatisfaction with customer service, including unhelpful representatives and issues with delivery.
  • Self-Checkout Problems: Some customers find the self-checkout process unsanitary and inconvenient, leading to frustration.
  • Product Quality Concerns: Some products, such as office supplies, beauty and hair products, and candy, have been reported to be overpriced or of poor quality.
  • Delivery Issues: There have been instances where packages have gone missing despite accurate delivery addresses, leading to customer dissatisfaction.

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Five Below Customer Reviews (10)

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Rafaela Goncalves
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Feb 11, 2023
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Matthias Adler
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Feb 11, 2023
Judy Wright
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Feb 10, 2023
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Feb 9, 2023
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Feb 5, 2023

Five Below Customer’s Q&A

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Five Below Features and Benefits

Five Below offers a variety of features and benefits for its customers:

  • Affordable Products: Five Below offers a wide range of products, all priced at $5 or less.
  • Extensive Product Line: From toys and games to fashion accessories, electronics, and more, Five Below carries an extensive product line that caters to a wide range of interests and needs.
  • Physical Stores: In addition to its online store, Five Below has brick-and-mortar stores in 39 states, providing customers with the option to shop in person.
  • Unlimited Return Policy: Five Below has a generous return policy, allowing customers to return any item with the original receipt or order confirmation.
  • Benefits for Employees: Five Below provides a variety of benefits for its employees, including health care plans, flexible spending accounts, and life and disability coverage.

However, it's important to note that experiences may vary, and it's always a good idea to research and read reviews before making a purchase decision.

Five Below Pricing

Five Below offers a variety of products priced between $1 and $5. Additionally, the Five Beyond section features premium items priced slightly above $5. There are no discounts on bulk orders, and all sales are final unless the merchandise arrives damaged, defective, or incorrect.

About fivebelow.com Payment Method?

At Five Below, vendors and landlords can receive payment on an invoice by sending it to specific email addresses. For vendors, the email is dms.invoices@fivebelow.com. For landlords, the email is leaseinvoices@fivebelow.com. If there are any questions regarding payment, they can be directed to accountspayable1@fivebelow.com. For online purchases, customers can access their invoice without logging in. The last 4 digits of the credit card are required if items were purchased with a credit card. If items were purchased with cash, the word "CASH" should be written. Some of the items purchased are also required to help locate the right receipt.

Five Below FAQs

FAQ

Five Below Alternatives

Here are the top 10 alternatives to Five Below:

  1. Dollar Tree
  2. Dollar General
  3. 99Cents
  4. Dirt Cheap
  5. Save A Lot
  6. Family Dollar
  7. Big Lots
  8. Rainbow
  9. TJ Maxx
  10. Walmart

These stores offer a variety of products at comparable prices and are popular among consumers for their value deals. They range from discount variety stores to larger retail chains, providing a wide selection of items similar to those found at Five Below.

FAQ

How To Open A Five Below Account?

Currently, accounts on Five Below are unavailable as they are in the process of launching a new website. However, orders can still be placed. Here are the steps to place an order:

  1. Click on "Cart" at the top of the page to review and update items.
  2. Click on "Checkout" to proceed.
  3. Complete required shipping, payment, and billing information.
  4. Carefully review items and all of the checkout information.
  5. Once all information is confirmed as correct, click "Place Order” to finish the transaction.

To check the status of an order or see order history, use the provided link on their website. Please note that tax exemptions cannot be proactively applied prior to purchase as accounts are currently unavailable.

FAQ

What are some popular products in Five Below?

Five Below offers a variety of popular products that are both stylish and functional. Some of the top picks include the 40-Ounce HydraQuench Tumbler with Handle, which is perfect for those always on the go. The 42-Piece Food Storage Set is a great gift for anyone in need of food storage containers. The Scrub Daddy Flex Texture Scrubber is a cult-favorite sponge that can help remove even the most stubborn food remnants. The Woven Basket Bowl is a tasteful storage solution for fruits and veggies, kitchen towels, or under-the-sink cleaning products. Other popular items include facial scrubbers, all types of masks, eyebrow razors, pimple-popping kits, foot scrubbers, foot soaks, and even hemp skin care products. Over-the-door hooks, fabric cubes, decorative wall hooks, and clear storage bins are also available at super affordable prices. These are just a few examples of the wide range of products available at Five Below.

FAQ

About fivebelow.com Prices and Cost?

FiveBelow.com is a popular shopping destination known for its extreme value assortment of products. Most items on the site are priced between $1 and $5, offering a wide range of products from games, tech, arts & crafts, candy, snacks, beauty, and more. In addition to these, the site also features an expanding section called Five Beyond. This section includes premium items priced slightly above $5. For those who prefer shopping online, the site offers a Buy Online Pick Up In Store option, providing a seamless shopping experience. For bulk purchases, it's important to note that all sales are final and non-returnable/refundable unless the merchandise arrives damaged, defective, or incorrect. The site does not offer discounts on bulk orders as items are already offered at the lowest possible cost. When placing an order where some items are picked up in-store and others are shipped home, multiple transactions may be seen as charges go through at different times.

FAQ

What is the return policy for FiveBelow.com?

At Five Below, the return policy allows for the exchange or return of unopened or defective merchandise with the original receipt or online order confirmation to any store location. Unopened or defective products may be exchanged for the same or different items of equal value at any time after the purchase date with the original receipt. Refunds are provided in the original form of payment with the original receipt or online order confirmation. For online purchases, if there is not a store close to you, you can ship your online return to the specified address. Contact the customer service with your Order #, the items you wish to return, and the return reason. A return form will be sent to your email. Upon receipt, print 2 copies: Place 1 copy in the package you're returning & keep the 2nd copy for your records. Five Below does not reimburse the cost of shipping for online returns or provide return shipment labels. Depending on your financial institution, it may take 2-10 business days for the credit to post to your account. Refunds will be credited to the original debit/credit card used for purchase..

FAQ

How long does it take to ship items from FiveBelow.com?

Most orders from FiveBelow.com arrive in 5-7 business days. However, depending on carrier volume, it may take up to 10 business days to arrive. Business days are Monday through Friday, excluding major holidays. The package will ship out and be delivered by one of their shipping partners.

FAQ

About fivebelow.com Popular Products and Services?

Five Below is a popular discount and outlet brand known for its signature prices of $5 or less. However, they now have a section called Five Beyond with merchandise over $5. This section might have some of the best deals in the store. For example, a $25 Mr. Coffee Maker and a $25 Robot Vacuum have been spotted, which are significantly cheaper than similar products at other retailers.

Most of Five Below's merchandise costs between $1 and $5, but you can save even more money by shopping in the clearance section, especially for seasonal items. For instance, during Valentine's Day promotions, shoppers can get Valentine-themed products starting from $1.

However, not everything at Five Below is a good deal. Over-priced office supplies, beauty and hair products, and candy have been reported. A lot of the candy sold at Five Below can actually be found cheaper at grocery, drugstore, and dollar stores.

When shopping online at Five Below, using a cash-back site can help you save money. For example, through CouponCabin, you can earn 3 percent cash-back at FiveBelow.com. In addition to getting cash back, CouponCabin also has in-store coupons available that you can scan at checkout using the CouponCabin app.

Please note that Five Below is in the process of launching a new website to better serve customers. During this time, accounts will be unavailable. They hope to have accounts back up and running in the next few months..

FAQ

What are some popular products at Five Below?

Five Below offers a wide range of products that are popular among shoppers. Some of the top categories include travel and safety gadgets like solar deck lights, travel pillows, and carry-on luggage. Tech accessories such as desktop charging stations, wireless speaker sunglasses, and clip-on wireless speakers are also in demand. For home decor, items like hanging bulb desk lamps, sunset projection lamps, and faux plants are popular.

The store also offers a variety of outdoor games like basketball hoops, pickleball paddle sets, and inflatable games. Beauty products such as volcanic stone face rollers, mini nail dryers, and LED beauty mirrors are sought after. Fashion items like sandals, slides, aqua shoes, mini shoulder bags, and wallets are also popular.

For those who enjoy the outdoors, glass beverage dispensers, double-sided outdoor pillows, and cloth hammocks are available. Audio products like big wireless Bluetooth speakers and AirPod Max dupe headphones are also popular. Lastly, sweet and practical items like 50% off Easter candy, Reese's and Hershey's power banks are also in demand.

FAQ

How do I return an item to Five Below?

To return an item to Five Below, follow these steps:

  1. Ensure the item is unopened or defective and you have the original receipt or online order confirmation.
  2. The item can be returned to any store location for an exchange or refund in the original form of payment.
  3. For online purchases, if there isn't a store close to you, the item can be shipped to the following address: eCommerce Returns, 12050 E. McGregor Rd, Indianapolis, IN 46259.
  4. Contact Five Below with your Order #, the items you wish to return, and the return reason. They will fill out a return form on your behalf and send it to your email. Print 2 copies: Place 1 copy in the package you're returning and keep the 2nd copy for your records.
  5. Use a carrier that offers tracking information, such as USPS, UPS, Fed Ex, or DHL, and reply back to Five Below with your tracking number. They will process the refund once your return is received. Note that Five Below does not reimburse the cost of shipping for online returns or provide return shipment labels.
  6. Depending on your financial institution, it may take 2-10 business days for the credit to post to your account. Refunds will be credited to the original debit/credit card used for purchase.

Please note that this information is subject to change and it's always a good idea to check the most current return policy on the Five Below website.

FAQ

fivebelow.com Return Policy?

At Five Below, unopened or defective merchandise can be exchanged or returned with the original receipt or online order confirmation to any store location. Unopened or defective products may be exchanged for the same or different items of equal value at any time after the purchase date with the original receipt. Refunds are provided in the original form of payment with the original receipt or online order confirmation. For online purchases, if there is not a store close to you, you can ship your online return to the address provided by Five Below. Contact Five Below with your Order #, the items you wish to return, and the return reason. A return form will be sent to your email. Upon receipt, print 2 copies: Place 1 copy in the package you're returning & keep the 2nd copy for your records. Five Below does not reimburse the cost of shipping for online returns or provide return shipment labels. Depending on your financial institution, it may take 2-10 business days for the credit to post to your account. Refunds will be credited to the original debit/credit card used for purchase.

For the shipping policy, Five Below has a $7.95 flat rate shipping fee on all orders. All orders are shipped via standard shipping (FedEx Smart Post/UPS Sure Post). Most orders arrive in 5-7 business days. Depending on carrier volume, it may take up to 10 business days to arrive. Business days are Monday through Friday, excluding major holidays.

FAQ

How do I contact Five Below customer service?

To get in touch with Five Below customer service, there are several options available. The customer relations department can be contacted for general inquiries. There are also specific phone numbers available: 215-546-7909 and 1-866-523-5696. Additionally, Five Below can be reached through their social media pages via direct messaging or by using comments or mentions. Please note that the availability and response times may vary..

FAQ

What is Five Below?

Five Below Inc. is an American chain of specialty discount stores that prices most of its products at $5 or less, plus a smaller assortment of products priced up to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens. There are over 1,400 stores located across the United States. The company sells their merchandise under all sorts of categories, geared towards people under 20 and the young at heart. It's been compared to a dollar tree that offers higher value products with pricing that does not exceed five dollars. This is why the name of the company is called Five Below..

FAQ

Does Five Below offer free shipping?

Based on the available information, Five Below does not offer free shipping as a standard policy. They have a $7.95 flat rate shipping fee on all orders. However, there have been instances where Five Below has offered free shipping through promotional codes for orders over a certain amount. For example, free shipping was offered for orders over $50 and $35 in the past. Please check the Five Below website or contact their customer service for the most current information.

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